correspondence tracking system

A correspondence tracking system is a digital solution designed to monitor, record, and manage the flow of official communication, such as emails, letters, memos, and requests, within an organisation. It's vital for ensuring that every piece of correspondence is acknowledged, responded to, and archived properly, helping teams stay accountable and compliant with internal and external regulations. Automating tracking and routing reduces the risk of missed messages or delayed responses. A sound correspondence tracking system also provides transparency and an audit trail, which is crucial for industries like government, legal, and corporate services.